Terms of Service
These Terms of Service govern the use of Juvessa Reach services and describe the general conditions that apply to market research, marketing communication planning, advisory work, and related deliverables. A proposal, statement of work, or other written project document may provide additional project-specific terms.
1. Services
Juvessa Reach provides customer segment research, promotional messaging development, market opportunity reviews, marketing material evaluations, and related research and communication advisory support. Services are analytical and advisory in nature.
2. Scope of Engagement
The specific scope, deliverables, timeline, assumptions, fees, and client responsibilities should be stated in a written proposal, statement of work, invoice, or other project confirmation. Work outside the agreed scope may require a revised timeline and additional fees.
3. Client Responsibilities
Clients are responsible for providing accurate, lawful, and reasonably complete information needed for the engagement. Clients are also responsible for reviewing deliverables and making final business, marketing, legal, financial, and operational decisions.
4. Research and Advisory Nature
Research findings, market observations, communication recommendations, and messaging frameworks are based on the information, scope, methods, and market context available during the engagement. They are intended to support decision-making and do not constitute a promise of a particular commercial result.
5. Excluded Activities
Unless a separate written agreement expressly states otherwise, Juvessa Reach does not provide media buying, paid advertising management, affiliate network operations, payment processing, or management of client advertising funds. Clients maintain control over their own advertising accounts, platform relationships, budgets, payments, and campaign execution.
6. Fees and Payment
Fees and payment schedules are stated in the applicable project documents. Deposits, milestone payments, or full advance payment may be required depending on the scope. Additional information appears in the Payment Policy.
7. Revisions and Feedback
Any included revision rounds will be identified in the project scope. Feedback should be provided in a reasonably organized and timely manner. Material changes in direction after work has begun may be treated as additional scope.
8. Intellectual Property
Unless otherwise stated in writing, the client receives the agreed rights to final project deliverables after required payments have been received. Pre-existing methods, frameworks, internal tools, templates, know-how, and general research techniques remain the property of their original owner.
9. Confidentiality
Each party should use reasonable care with non-public business information received from the other party and should use that information only for purposes reasonably connected with the engagement, subject to any separate confidentiality agreement.
10. No Guaranteed Results
Marketing and market conditions are affected by factors outside our control. We do not guarantee sales, revenue, conversion rates, customer acquisition, market share, campaign performance, or any other specific business result.
11. Limitation of Liability
To the fullest extent permitted by law, Juvessa Reach will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the services or reliance on advisory materials. Any direct liability will be subject to applicable law and any limitations stated in the governing project agreement.
12. Termination
Either party may end an engagement as permitted by the project documents. Amounts due for work already completed, committed costs, and other non-refundable items remain payable. The Cancellation & Refund Policy provides additional general guidance.
13. Governing Terms
If a signed written agreement conflicts with these general Terms of Service, the signed written agreement controls for that engagement to the extent of the conflict.
Contact Information
Email: inquiries@juvessareach.com
Address: 119 South 2nd Street, Rogers, AR 72756
Phone: +1 775 349 1036