Cancellation & Refund Policy
This policy explains the general approach to project cancellations, scheduling changes, completed work, and refunds. Because research and communication projects often involve reserved time and work performed before a final deliverable is issued, refund eligibility depends on the stage of the engagement.
1. Before Work Begins
If a client cancels before substantive work begins, any refund will depend on the project documents, non-refundable booking or discovery fees, and any third-party costs already committed for the engagement.
2. After Work Begins
Once research, review, analysis, messaging development, planning, or other substantive work has started, fees associated with completed work are non-refundable. If a project is prepaid, Juvessa Reach may calculate the value of work completed and approved committed costs before determining whether any unused balance is refundable.
3. Deposits
Deposits may be used to reserve project capacity and begin work. A proposal or invoice may identify a deposit as non-refundable. If a deposit is not expressly identified as non-refundable, treatment will depend on work performed and costs incurred before cancellation.
4. Client Delays
If a project is delayed because required client information, access, approvals, or feedback are not provided, the timeline may be adjusted. Extended inactivity may require rescheduling the project or closing the engagement, with amounts for completed work remaining due.
5. Rescheduling
Reasonable requests to move a scheduled project period may be accommodated when capacity allows. A new start date is not guaranteed until confirmed in writing.
6. Completed Deliverables
Fees for completed research, analysis, reviews, messaging frameworks, recommendations, or other delivered work are not refundable merely because the client later chooses not to use the material or changes business direction.
7. Refund Method and Timing
If a refund is approved, it will generally be issued through an appropriate method reasonably connected with the original payment arrangement. Processing time may vary depending on the payment method and financial institution.
8. Project-Specific Terms
A signed agreement, proposal, statement of work, or invoice may contain cancellation terms specific to an engagement. Those project-specific terms control if they differ from this general policy.
Contact Information
Email: inquiries@juvessareach.com
Address: 119 South 2nd Street, Rogers, AR 72756
Phone: +1 775 349 1036